FAQs

1. What size shoes should I order?
Please measure the length and width of your feet, then refer to our Size Guide to select the best fit.
If you prefer wider shoes, please contact us for assistance.

2. What materials are used in these shoes?
Our shoes are made from a variety of materials:

• Leather: Durable and breathable

• Suede: Soft but requires special care

• Synthetic materials: Lightweight and easy to clean
  For detailed info on each item, visit our Material Details.

3. Do you offer free shipping?
Yes! We provide free fast shipping worldwide. Feel free to place your order anytime. Shipping Policy

4. How can I place an order?
You can order directly on our website. Need help? Email our customer service for assistance service@colinshoes.com.

5. Can I return or exchange my shoes if they don’t fit?
Yes, we offer a flexible return and exchange policy. Please contact customer service first—we will guide you through the process. Customer satisfaction is our top priority. Return Policy

6. How long will it take to receive my order? Shipping Policy
Our shoes are handmade, so please allow:

• 3-5 days for order preparation

• 7-10 days for shipping
  Thank you for your patience and understanding!

7. What payment methods do you accept? 
We accept PayPal, Credit card, Googlepay, Applepay and Pay in Four. For other questions, please email us at service@colinshoes.com.

8. How can I contact customer service?

• Email: service@colinshoes.com

• WhatsApp: +86 187 0676 1603