🧵 Handcrafted Shoes Notice
During the holiday season, production time may extend 7–15 days.
⚡In-stock items are available—please contact us.
🧵 Handcrafted Shoes Notice
During the holiday season, production time may extend 7–15 days.
⚡In-stock items are available—please contact us.
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🔥Custom Shoes (US 6–15)
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Shipping Policy

Our Estimated Delivery Time = Processing Time + Shipping Time

Processing Time:

  • The average processing time is 3-5 working days.

  • Some popular styles may ship faster, within 1-3 working days.

  • Engraved or custom orders typically require 7-10 working days to process.

Shipping Notification:

  • Once your order ships, you will receive a shipping confirmation email at your ordered email address.

  • This email will include your tracking details and the projected delivery date.

Shipping Methods & Shipping Time

Attention: Important Shipping Information

1. Estimated Delivery Time

  • The shipping times shown in the table are Estimated Time of Arrival (ETA). Most parcels arrive within this timeframe.

  • Actual delivery may be delayed by factors beyond our control, such as flight schedules, extreme weather, or customs processing.

  • Please track your shipment via the tracking information for the most accurate updates.

2. Shipping Address Accuracy

  • Please provide complete and accurate shipping details, including apartment/unit numbers if applicable, to ensure smooth delivery.

  • Order confirmation and shipping notifications will be sent to the email address you provide when placing your order.

  • Colinshoes is not responsible for delivery failures caused by incorrect, incomplete, or insufficient address details, wrong postal/zip codes, or missing phone numbers.

  • Claims or refund requests related to unsuccessful deliveries due to these reasons will not be accepted.

3. Multiple Shipments

  • Our warehouses are located in different regions. For orders containing multiple products, items may ship separately from different locations to speed up delivery.

  • You will receive separate shipping notifications and tracking numbers for each shipment.

4. Remote and Outlying Areas

  • Delivery to remote areas, islands, and outlying territories usually takes longer than standard shipping times.

5. Military Addresses

  • We do not ship to military addresses such as APO/FPO.

Shipping Carriers

We use trusted carriers including:

  • SF Express

  • Yuntu Express

  • DHL

Customs, Duties, and Taxes

  • International shipments may be subject to customs duties, taxes, or import fees determined by your local customs authority.

  • These charges are not included in your order total.

  • Customers are responsible for paying any applicable customs fees upon delivery.

  • Carriers like DHL, FedEx, EMS, or SF Express may collect these fees on behalf of customs.

If you have any questions about shipping, please contact us:
Email: service@colinshoes.com
We will respond as soon as possible. Thank you for your understanding!